Softline Group developed an AI classifier for automatic processing of requests - CNews

▤ Summary

Softline developed an AI classifier that automatically processes incoming customer requests. The solution integrates with CRM systems through REST API and supports several LLMs, including GigaChat, GPT, Qwen, DeepSeek, Gemma, and Mistral. Softline says the system can classify requests with up to 95% accuracy and helps route inquiries more efficiently. The company positions the tool as a way to reduce manual work and improve service operations.

▦ Linked Companies

Softline Russia

$100M to $250M