Microsoft doubles down on multi-model AI as it builds a Copilot super app

▤ Summary

Microsoft is preparing to launch a Copilot super app this quarter that will unify chat, agents, and other Copilot tools into one enterprise workflow platform. The company is wiring the app into governance systems such as Agent 365, IT Ops, SecOps, FinOps, and core business processes, while also positioning CRM and ERP systems as plug-ins. Microsoft is also pushing a multi-model strategy that lets customers swap among open, closed, and frontier models based on task and cost. The company says its customers increasingly want model choice, and it is expanding usage-based pricing across products. Microsoft is also scaling cloud capacity aggressively to meet demand for Azure and AI services.

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